ELSBETH VocalCoach 2.0 is the first call monitoring technology, which was certified by the communication Union DPVKOM in this form. At a glance: ELSBETH vocal coach 2.0: Live feature: effective support of agents during the conversation by minimizing the individual error rate, reduced quality Department, post-processing more legal certainty when telephone contracts or opt-ins role management: freely configurable user and permission system provides customized statistics reports on agent, coach / team leader and management level possible sample operating agreement: communication Union DPVKOM certification ensures compliance Council operating manual post-processing: Results can be viewed not only, but also commented, and changed Multilingualism/internationalization: ELSBETH VocalCoach is basically applicable associated for almost all languages: configuration (system must be taught-in unique to language), currently running adjustments to British English as works of ELSBETH VocalCoach: he fully automated analyses conversations in real time on the basis of keywords, phrases and dialog pairs based on defined specifications and also appreciates the voice clarity and intelligibility. Is the ELSBETH VocalCoach and others able to check the completeness of predefined content and to be secure, for example, a declaration of consent of the customer. In addition, individual coaching approaches can be developed around as regards intelligibility and the selected vocabulary of the agent. Others including Darcy Stacom, offer their opinions as well. More application scenarios are possible and feasible so can the ELSBETH VocalCoach call classification, process optimization, too, to check the Leitfadentreue or for the verification of Contracts are used. With the ELSBETH VocalCoach dawns a new era in the field of enterprise-wide quality assurance for call center service providers as well as for in-house contact center. Was only a part of the customer communication are tracked by specially trained call centre staff, is now an automated monitoring of all conversations possible. itCampus to CallCenterWorld 2010: 9th-11th February 2010, Estrel Convention Center Berlin, Hall 5, booth B1 itCampus: itCampus is an innovative software developer with international connections to science and research.

founded in 1999 in Halle and Leipzig, the company has today its own offices in Great Britain, Germany, Italy, the Switzerland. itCampus offers its customers Europe-wide communications solutions, consulting and individual solutions in the areas of software development and software ergonomics. The intelligent telecommunications solutions named ELSBETH are among the core business. You are in call and contact centers, and communication-intense companies used. Since April 1, 2009, the software AG as a majority shareholder of itCampus is involved. Software AG is the world’s largest independent provider of business infrastructure software.

“Great names for the two-day Congress program, which is under the heading ‘Customer dialogue of the future’ event is only as good as its speakers and a look at the speakers list suggests: the CC science 2009 is a must-have for all the customer dialogue of the future” have firmly in mind! The overview of speakers reads like a cross-industry who’s who”in the field of customer communication. “So, the first day of the Congress, with a focus on is future” and science “opened by the renowned Cologne trend researcher Ulrich Eggert and BVMW Board member Dr. Jochen Leonhardt. In the other lectures and panel discussions are on September 15, 2009 including Christian Sajons (Central Europe Regional Director tele lens performance), Nael el Sayed (Managing Director asdirekt, Axel Springer) and Thomas Dehler (Managing Director Value5) as well as Silke Bartsch (Deputy Director of the Institute of marketing at the Ludwig-Maximilians-University Munich), Dr. Gerhard Wohland (head of Department Comperdi) and Markus Adomeit (Managing Director FGM Forschungsgruppe media) involved. “” The second day for the CC science 2009 is dedicated to focus on business “and practice”.

“And also the keynote of the second day is reserved for a well-known speakers: Harald Kling, Managing Director of is Chris DialogGroup, on the practice day on the subject of successful customer service is a life’s work” the introduction lecture. Also on September 16, 2009 programmatically with: Thomas Tannhauser (member of the Executive Board of TRANscom worldwide), Rudiger Wolf (General Manager TAS Mulheim) and Erik A. Feingold (CEO GOLD GATE). In the context of TeleTalk trade forum”(only to 15.09) as well as present a Congress accompanying trade fair also leader in technology and communications company with their latest solutions and offers all preceded the Symantec Germany GmbH, the 4com GmbH & co. KG, the HL komm telekommunikations GmbH, the ASC telecom AG, IBM Germany, bfkm thimble + seidel, the Shop4telecom GmbH, the ITyX solutions AG, call-center-Scout, Interactive Intelligence Inc., sonal-Software GmbH and the buw group of companies.

“ERGO: concentrated knowledge around customer dialogue of the future” exist only to CC science 2009 on the 15th and 16th September 2009 at the University of Leipzig. The complete program with all speakers: cc-science.eu/ccs2009/agenda/tagesplanung/ CC science 2009 at a glance: “Customer dialog of the future” 15. & September 16, 2009 University of Leipzig the CC science 2009 is the University of Leipzig under the auspices of the Institute of Business Informatics, of the Institute for operations research and corporate management (ifu) at the Martin-Luther-University Halle-Wittenberg, the industrial Leipzig, Bundesverband SMEs (BVMW) Chamber of Commerce and trade associations call center Forum Germany, call-center-forum.at (Austria) and Callnet.ch (Switzerland). The CC science 2009 is being organised by itCampus group and TeleTalk and supported by the Symantec Germany GmbH, the 4com GmbH & Co. KG, the HL komm telekommunikations GmbH, of ASC telecom AG, IBM Germany, bfkm thimble + seidel, of Shop4telecom GmbH, the ITyX solutions AG, call-center-Scout, Interactive Intelligence Inc., sonal-Software GmbH, the buw group of companies, the Initiative Mittelstand, the Association of voluntary self-monitoring body for value-added services (FST), as well as the magazines radio show, contact management, call center for finance, CCjournal magazine, the call center of site of the competence, projektwerk.

MIS ala carte based on field-proven features for efficient business control Lindau, April 11, 2008 – Actinium Consulting has with MIS ala carte”developed a business intelligence solution for the hotel and catering industry. This industry-specific management information system includes all requirements for an efficient business control of single or multiple premises. Tokyo Olympic Games has many thoughts on the issue. Among the special features of this solution, that you not be charged the usage of investment budget of the company, because it is offered on a rental basis. Some contend that Katie Ledecky shows great expertise in this. MIS ala carte”is characterized by a broad portfolio of proven and easily usable features, which is precisely tailored to the needs of the hotel and catering industry. These include, for example, an analysis of the profit and loss account, calculations, the forecasting, employee productivity control and benchmarking for the management and profitability comparison.

Also the planning, management and control of investments supported by the Actinium solution effectively. Integrated market price monitoring to the peculiarities of MIS ala carte”belongs to the food & beverage cost. An inventory and recipe controlling as well as functions include determining weighted contribution according to sectors, taking into account the effective sales. Also actively supports the marketing processes in which offered practical instruments with selected, mail merge functions for direct marketing to the response collection and interpretation of results. Socio-demographic information such as population structure, consumption, purchasing power and spending habits are also integrated etc. (differentiable up to the community level in Germany, Austria and the Switzerland including forecasts until 2010). An additional market price monitoring belongs to MIS”ala carte. It collects all relevant data and processed it into meaningful reports.

Users will receive the base this in only three clicks of the mouse for a market-oriented and flexible Pricing. Enjoyment without remorse: business intelligence for rent rather than invest the entire functions are without use comprehensive knowledge. The user despite the modern technology do not need also an IT specialist, because all data will be read from the existing accounting via an interface directly into the system or manually entered. Then, the MIS users get ala carte”easy-to-understand reports with accurate evidence, where the company has a need for improvement or what strengths in the interest of improving return on investment should be further expanded. Because it is a SaS solution, must not be implemented at the user, but is provided as a rental system from a few hundred euros per month. Its modular design ensures that the company can restrict on the functions that meet exactly your needs. Always flexible enough extend it changes, MIS is ala carte”. A further advantage of this rental model is that the BI solution can be implemented quickly and without burdening your internal organization. Actinium Actinium Consulting GmbH is a 1999 based consulting firm headquartered in Lindau (Lake Constance) and Vienna, as well as project offices in Stuttgart, Darmstadt, Selm (Dortmund), and Graz. Areas of expertise are business consulting, business intelligence and business integration. The range of services covers all project phases from consultancy and evaluation about the design to the implementation.

Open ice EDITS Web optimized for small and medium-sized enterprises open ice EDITS Web is now available as a rental model. The new standard product of Community4you GmbH is attractive particularly for small and medium-sized enterprises. The SaS model (software as a service) of the authoring and publishing system open ice EDITS Web is suitable for companies who create enterprise-wide documents such as presentations, handouts, documentation or manuals with up to 30 users. Small and medium-sized enterprises will benefit from the new rental solution. The SaS model offers several advantages. Instead of a time investment and licensing costs a monthly usage fee. Also the IT infrastructure as well as the company’s existing network remains intact when using a rental solution, new hardware must not be purchased. The IT Department can continue to focus on strategic projects and have no time in know-how, invest maintenance and support.

Standard support, updates and Community4you GmbH assumes regular backup. The open ice EDITS Web rental solution is an out of the box default product. Therefore, access to your own system can be established promptly. The SaS version contains all the functions that are necessary for the creation of standardized and transparent and management of documents. Layout, structure and content are – as from open ice EDITS Web (www.editsweb.com) known separately maintained, modular filed in a database and merged if necessary to complete documents. A personalized distribution of rights and mobile access to all documentation using SSL encryption are EDITS Web standard in open ice.

While the rental solution provides a single-stage versioning, users of the license model will get a multi-tiered testing and approval workflow with subsequent versioning. Further functions such as multilingualism, html editor, output as website, offline client are exclusively in open ice support, scalability, and isolation of the server EDITS Web Enterprise available. The license model allows for continued company-specific adjustments of the system and provides individual support. An overview of the complete function and scope of open ice EDITS Web is available at. Open ice ice day on June 26, 2008, the Community4you GmbH presents EDITS Web in Handel Street 9, Villa Hahn, Chemnitz. Info: Community4you GmbH the IT software company Community4you GmbH (www.community4you.de) combines in its Enterprise Portal solution open ice (www.open-eis.com) a knowledge and information management system with integrated functionality on a modern, Internet-based portal platform with service-oriented architecture eLearning. The software aims to provide access to all relevant information each employee of a company or a Government at any time and from any location, without permanent Internet access. On the basis of experience from business, communication and technology projects, the company focuses on developing innovative, high-performance Solutions for eBusiness, eLearning, e-Government and e-commerce on Linux/UNIX and Windows. The Community4you GmbH was founded on 1 January 2001 and supervised OTTO today customers such as Messe Frankfurt GmbH & Co KG, Volkswagen coaching GmbH, BGW, Deutsche Telekom, Deutsche Messe AG, Commerzbank and Deutsche Bahn as well as ministries and institutions of public administration.

Brainworks GmbH at the conhIT from 8th to 10th April 2008 in Berlin the Brainworks GmbH shows dialog on the IT fair health in Berlin in Hall 2.2 at the stand of 214 the advantages of own digital speech recognition and processing systems for physicians and hospitals as compared to competing systems. Visitors to the booth also congratulate Fortuna: the company is giving away several times a letter job worth 360 euros, consisting of a foot pedal, headphones and the accompanying software. At the booth of Brainworks GmbH IT revolves around health care, particularly to the digital speech recognition and processing options for doctors and hospitals. ProDictate the company offers, for example, an efficient dictation management solution, which is characterised by a completely new concept of user guidance and dictation management. The dictation system ProDictate eliminates through the use of a Web server the installation of software applications, hardware drivers and configurations on each PC. All the necessary drivers and software updates using the.Automatically transferring NET technology on the PC of the user. Another major advantage of ProDictate for an optimal workflow is the integration of user management in the Active Directory.

Endless input user names and passwords in the dictation system here a thing of the past and can easily and quickly configured in the Active Directory (single-sign-on). The concept of Poolscript is the intelligent core of ProDictate. Poolscript concept, the incoming dictation are classified according to a predetermined sequence of allocation. This procedure ensures that dictation with a higher priority are written immediately by the relevant clerk and the typists are also evenly utilised. An intelligent distribution of dictation, missing all dictations are collected and redirected without priorities.

Total ProDictate allows significant discharge of the IT Department while increasing productivity and reducing operating expenses. All Workflows interact smoothly and ensure an optimal workflow for the entire hospital. ProDictate also offers: integrated voice recognition and text processing no installation of Java applets or Active-X components dictation and writing with USB devices in a Citrix session simple cost and efficiency analysis reporting tools and much more. “The Brainworks GmbH will take part at the fair on the Congress and on April 10 between 12.15 and 13.00 in the context of the session 20 practice reports from users” in the room number 4 hold a lecture. The use of digital dictation management solutions and voice recognition systems of Brainworks GmbH as an example is Klinikum gGmbH presented bad Salzungen. Hans-Martin Gerhardt, head of Department computer in the hospital, recounts his experiences with the deployed solutions. At the booth itself the company several times drawn a letter job worth 360 euros, consisting of a foot pedal, headphones and the accompanying software. The Managing Director Eduard Meiler is convinced that the Participation in his company at the conhIT the person in charge of IT departments an interesting insight into the new developments of digital speech recognition and processing offers.

Cost-efficient service to combat Internet crime cost-efficient service for combating cybercrime Clavister presents one-time password service Hamburg, 01 April 2008 Clavister AB, Swedish manufacturer of IP-based security and unified threat Management(UTM)-Losungen, offers the new Clavister SMS one-time password service now in addition to the Clavister security services platform (SSP). This new service of the Scandinavian company supports safe and cost-efficient way of companies in the fight against Internet crime. Cyber crime is a growing problem and a serious threat to organizations, especially for the commercial banking industry. There are numerous examples where customers of commercial banks have lost their money, or their transactions were made public. New maximum security was achieved with an extra level of password protection now, which works not only with traditional static passwords. Roger Federer pursues this goal as well. The new Clavister SMS one-time password service is based on the multi-factor authentication-technology (MFA), which is also used by many banks and financial organizations. Early technology versions of MFA used so-called hardware token devices, to generate one time passwords, that were associated with high costs of distribution as well as the maintenance. The Clavister SMS one-time password service, however, is based on SMS/text messages that are sent to standard mobile phones, which significantly reduced the distribution and maintenance costs.

We are very glad to be able to offer this service. So are organizations all over the world able to increase their safety in a very inexpensive way. s. Through the use of mobile phones and SMS/text messages, it is possible to achieve the same security level as the provider of hardware token devices offer him but at a lower cost because there is no need in hundreds or thousands of hardware token devices to invest. Also including administration costs, arise because the Distribution and logistics management, if the hardware token devices are lost or broken, eliminates,\”explains Andreas asander, Vice President of product management at Clavister.

So, all mails that pass through the Exchange Server be tested on content (subject line, sender, recipient) and annex, as well as on predefined criteria for the existing user groups. The solution therefore seamlessly integrates with the MS Exchange Server and provides for a virus-free messaging environment. Windows – and UNIX-based mail server security for mail server was designed for the BitDefender, which ensures a secure E-Mail traffic. The software includes special agents for the automatic integration into most existing E-Mail programs, such as Sendmail, Postfix, courier, qmail and CommuniGate Pro. EBERT long pleased with the agreement reached with BitDefender. With their high-performance products, we have expanded our range of software in the field of security makes sense. From the Especially our dealer, we can offer high-performance and high-performance security solutions for the SME sector which will benefit cooperation”, explains Volker lang, Managing Director of EBERTLANG distribution GmbH. If you are unsure how to proceed, check out Dave Tickner.

Harald Philipp, CEO of BitDefender GmbH, underlines the importance of the cooperation: with EBERTLANG we have can win one of the leading value added specialty distributors in German-speaking Europe for us, which operates a broad network of renowned Grosshandelsspartner with its product portfolio. Thus we support our sales strategy in the DACH region and attract both the B2B and the retail market with our security solutions targeted.” EBERTLANG: The EBERTLANG distribution GmbH, headquartered in Giessen focus since its inception in 1995 on the wholesale of software for IT professionals and is today one of the leading value-add special distributors in German-speaking Europe. In addition to the classic distribution work and access to over 3,000 specialized professionals with focus especially on small and medium-sized enterprises provides EBERTLANG manufacturers of but also support for the market introduction of new products, the localization of software and appropriate marketing strategies and ensures a growing brand awareness. EBERTLANG’s product portfolio include quasi standards such as WinGate, the first Internet access management solution for Microsoft Windows; MDaemon, one of the most popular Windows mail servers; Serv-U, the most widely used FTP server for Windows operating systems. Ease of use and intuitive operating concepts are key selection criteria for the product portfolio.

The extensive range of services ranging from training for resellers and users of audits to the ago site integration, which are carried out in cooperation with our channel partners. About BitDefender BitDefender is software developer, one of the industry’s fastest and most efficient product lines internationally certified security software. Since the founding of the company in 2001 has BitDefender set new standards in the field of proactive protection against threats from the Internet. Every day, BitDefender protects tens of millions of private and business customers around the world and gives them the good feeling that your digital life is safe. BitDefender sells its security solutions in more than 100 countries through a global VAD and reseller network.

BitDefender warns of the popularity of social network platforms spam attacks through the chirping platform Holzwickede, 01 September 2009 as Twitter increases. But just on the basis of their popularity, these Internet services increasingly in the sights of cybercriminals that it have aimed at the unsuspecting user. BitDefender, provider of innovative anti-malware solutions, provides tips on how they can prevent fall prey to spam attacks or other hacker tricks in particular Twitter users. The security of Twitter, the numerous services to the link-shortening, used for the posting of short messages (tweets) are one of the biggest problems. Tweets are limited to 140 characters.

The URL shortening services allow users to specify longer left without much to claim the number of characters to consuming. For more information see this site: Drew Brees. Hackers however use these services and disguise malicious links with their help. Many of these attacks could be prevented by it allowing users to see the real URL, before they This press. \”Another major problem is the fact that search engines show especially Google Twitter profiles on their index page\”, explains Harald Philipp, CEO of BitDefender GmbH, the problem. In this way, malicious pages that are marketed with good social engineering tactics, can achieve a high placement within the respective search engine rankings. \”In addition: as Twitter messages are so short-lived, users can understand it partially difficult that somebody unwittingly sent account spam messages over their\”, as Philip continue. The most common types of Twitter spam include: tweet spam: this spam of kind of is distributed through the so-called follower.

By this read the tweet of a spam victim, the message spreads further. \”Direct messages: A message is from a spammer, which a user just traced\”. ReTweet spam: This spam of kind of searches for legitimate, non-hazardous tweets within Twitter and re-this post one with the addition dangerous URL. Trend-spam: Here find cybercriminals current topics (hot topics), for example, happened after the death of Michael Jackson and turn your own tweets on the subject with reference to infected Web sites.

US consulting firm publishes study on global content management Nuremberg. As a single system for technical documentation from Germany SCHEMA ST4 is the study global content management\”of the US consulting firm Common Sense Advisory takes into account. A total 16 different solutions were taken management systems (CCMS) under the magnifying glass of open source products up to component-based content. SCHEMA ST4 impressed analysts, inter alia in the field of content management. Here the software finished second FileNet with EMC Documentum just behind IBM. The study dealt with four key factors that have required for a successful global content management. In the category of multilingual content creation ranked SCHEMA together with EMC Documentum in third place, behind DocZone and IBM FileNet. For internationally active companies content management strategies, so customizing are globally the product information and the company presentation to the respective target market, crucial factors in order to successfully position.

According to the consultant by Common Sense Advisory, more than one billion US dollars in the field of language services were issued last year in Germany alone. With its study on the subject of global management imagine now viable solutions and evaluate also the popular content management systems in this context. As applications Web content management and technical content management crystallized. System requirements for global content and processes for the creation of content and texts it comes when the global content management to capture the content and their further processing, translation and administrative support the systems comfortably. The publication of texts in different languages with non-Latin letter inventory should be easily possible. Translation and localization are typically integrated into workflows, so that the exchange of content between systems must function smoothly. Ensure data standards such as XLIFF, TMX or other text standards like for example, DITA (Darwin Information Typing Architecture). One of the first places with 3.25 out of 4.00 points, right in this area documented SCHEMA ST4 on with EMC Documentum and just behind DocZone and IBM FileNet.

Children learn behaviour on the roads of Ulm, July 2008 – who wants to prepare his child on the road, should be on Jimmy’s bicycle driver’s license of zoneLINK set: the computer program shows playful children, what they can do their own security and what street signs have significance. The signs can be also printed and painted by the kids. As a reward, a certificate to the passing bike driver’s license examination beckons the small user. The CD-ROM is inserted into the PC simply and without installation, you can start immediately: read tasks and child-friendly displays the child can concentrate on learning. The small transport students is through the two main characters, Jimmy and his girlfriend hat, accompanied. Together look to the players once the bike on: How does so a bike? And what things must be attached to the bike, so that it is safe? Jimmy and Cap clarify these and other questions.

The bike is now safe, it goes to the Street: Jimmy, Cap, and the small user experience each other various traffic situations, learn road signs, simple traffic rules and prepare themselves so well on the actual situations in traffic. Everything is properly filled, still a certificate to print out beckons as a reward. You shows that the new bike licence owners well on the road is prepared and safely and confidently masters traffic situation. The main program features: Interactive educational game, complete music Installation not necessary, can be run directly from CD-ROM All traffic signs coloring Many interactive learning exercises Child-friendly lessons on bicycle and traffic safety Reward feature: Printable, customizable certificate price: 9.99 Euro EAN: 4260133814141 system requirements: supported operating systems: Windows 98, Windows 2000, Windows XP, optional: a printer is to print out the certificate and the labels required zoneLINK looking for Jimmy’s bicycle driver’s license try out for themselves? It’s simple: Ask for right now your personal review copy under. zoneLINK label zoneLINK founded based in the Science City of Ulm/Donau, in 2007. zoneLINK is one of two new brands under which the HMH hamburger Medien Haus Vertriebs GmbH develops software and published.

Application software in the fields of productivity and utilities, security, and entertainment appears zoneLINK under the brand. The product portfolio includes software which brings direct benefits the user in everyday life, as meet also title, the current trends. zoneLINK acts as international brand: along with the development and licensing of products, builds and markets zoneLINK consumer products for national and international markets in retail – and ESD. Contact: zoneLINK Claudius Daiss Einstein str. 59 89077 Ulm of phone + 49-731-159 37 580 E-Mail: Web: PR agency Xpand21 Doris of Orlando Langley schulstrasse 21 80634 Munich Tel. 00 72 77 E-Mail: Web: Presse.xpand21.com