ELSBETH VocalCoach 2.0 is the first call monitoring technology, which was certified by the communication Union DPVKOM in this form. At a glance: ELSBETH vocal coach 2.0: Live feature: effective support of agents during the conversation by minimizing the individual error rate, reduced quality Department, post-processing more legal certainty when telephone contracts or opt-ins role management: freely configurable user and permission system provides customized statistics reports on agent, coach / team leader and management level possible sample operating agreement: communication Union DPVKOM certification ensures compliance Council operating manual post-processing: Results can be viewed not only, but also commented, and changed Multilingualism/internationalization: ELSBETH VocalCoach is basically applicable associated for almost all languages: configuration (system must be taught-in unique to language), currently running adjustments to British English as works of ELSBETH VocalCoach: he fully automated analyses conversations in real time on the basis of keywords, phrases and dialog pairs based on defined specifications and also appreciates the voice clarity and intelligibility. Is the ELSBETH VocalCoach and others able to check the completeness of predefined content and to be secure, for example, a declaration of consent of the customer. In addition, individual coaching approaches can be developed around as regards intelligibility and the selected vocabulary of the agent. More application scenarios are possible and feasible so can the ELSBETH VocalCoach call classification, process optimization, too, to check the Leitfadentreue or for the verification of Contracts are used. With the ELSBETH VocalCoach dawns a new era in the field of enterprise-wide quality assurance for call center service providers as well as for in-house contact center. Was only a part of the customer communication are tracked by specially trained call centre staff, is now an automated monitoring of all conversations possible. itCampus to CallCenterWorld 2010: 9th-11th February 2010, Estrel Convention Center Berlin, Hall 5, booth B1 itCampus: itCampus is an innovative software developer with international connections to science and research.

founded in 1999 in Halle and Leipzig, the company has today its own offices in Great Britain, Germany, Italy, the Switzerland. itCampus offers its customers Europe-wide communications solutions, consulting and individual solutions in the areas of software development and software ergonomics. The intelligent telecommunications solutions named ELSBETH are among the core business. You are in call and contact centers, and communication-intense companies used. Since April 1, 2009, the software AG as a majority shareholder of itCampus is involved. Software AG is the world’s largest independent provider of business infrastructure software.